FAQs
Frequently Asked Questions (FAQs)
Day One Fuel Co.
Every Day Is Day One.
Below are answers to common questions about our products, shipping, and ordering process. If you need more help, reach out to our support team.
🛒 Orders
How do I place an order?
Simply browse our products, add your items to cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast shipping. If you need to make changes, contact us immediately. Once your order is fulfilled or shipped, it cannot be modified or canceled.
Will I receive order confirmation?
Yes. You’ll receive an email confirmation with your order details right after checkout.
🚚 Shipping
How long does shipping take?
- Processing: 1–3 business days
- Shipping: 3–7 business days (domestic)
- International: 7–14 business days (varies by location)
Do you ship internationally?
Yes, we ship to select international locations. Delivery times may vary depending on customs and destination.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
My order is delayed — what should I do?
Check your tracking link first. If there are no updates or your order seems stuck, contact us and we’ll help investigate.
☕ Products
What kind of coffee do you sell?
We offer performance-focused coffee products including:
- Medium Roast
- Dark Roast
- Cold Brew
- Protein Coffee
All designed to fuel energy, focus, and daily performance.
Is your coffee strong?
Yes. Our blends are crafted for people who want clean, bold energy — not weak or watered-down coffee.
Do you offer energy or supplement products?
We are expanding into performance-focused products such as energy blends, protein coffee, and lifestyle fuel products.
🔄 Returns & Refunds
Do you accept returns?
Because coffee and consumable products are perishable, we generally do not accept returns on opened items.
Unopened products or apparel may be eligible for return or exchange.
What if my item arrives damaged?
Contact us within 7 days of delivery with your order number and photos. We’ll make it right.
Do you offer refunds?
Refunds are reviewed on a case-by-case basis depending on the issue.
💳 Payments
What payment methods do you accept?
We accept:
- Credit/Debit Cards
- Apple Pay / Google Pay (where available)
- Shopify Payments or secure checkout options
All payments are fully encrypted and secure.
📦 Product Support
What if I entered the wrong address?
Please contact us immediately. If the order hasn’t shipped yet, we can update it. If it has shipped, we cannot guarantee changes.
My package says delivered but I didn’t receive it — what now?
Check around your delivery location first. If it still cannot be found, contact the shipping carrier and then reach out to us for support.
☕ Subscriptions (If Applicable)
Do you offer subscriptions?
Yes — we may offer subscription plans for coffee and fuel products so you never run out.
Can I cancel a subscription?
Yes. Subscriptions can be paused or canceled anytime before the next billing cycle.
📞 Customer Support
How can I contact you?
Email us anytime:
dmvsports_gamer@outlook.com
We typically respond within 24–48 business hours.