Shipping policy

🛒 Shopping Policy — Day One Fuel Co.

Overview

At Day One Fuel Co., we aim to provide a smooth, reliable, and transparent shopping experience. Please review our policies below before placing an order. By purchasing from our store, you agree to the terms outlined here.

Orders

Once an order is placed, it is processed immediately to ensure fast fulfillment.

  • Orders cannot be modified once they enter processing
  • Please double-check your shipping details before completing checkout
  • We are not responsible for delays caused by incorrect addresses

If you need assistance, contact our support team as soon as possible after placing your order.

Payment

We accept major payment methods including:

  • Credit & Debit Cards
  • Apple Pay / Google Pay (where available)
  • Shopify Payments or approved third-party gateways

All transactions are secure and encrypted for your safety.

Shipping Policy

We aim to ship all orders as quickly as possible.

Processing Time

  • 1–3 business days (standard processing)

Shipping Time

  • Domestic: 3–7 business days (varies by location)
  • International: 7–14 business days (varies by destination and customs)

Notes:

  • Shipping times are estimates and not guarantees
  • Delays may occur during peak seasons or carrier disruptions
  • Tracking information will be provided once your order ships

Shipping Rates

Shipping fees are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

You can track your package using the link provided in that email.

Lost or Delayed Packages

If your order appears delayed or lost:

  1. Check your tracking link first
  2. Contact the shipping carrier for updates
  3. If unresolved, contact our support team

We will assist in investigating the issue, but we are not responsible for carrier delays.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery
  • Include your order number and clear photos of the issue

We will review and offer a replacement or resolution where applicable.

Returns & Exchanges

Due to the nature of food and consumable products (coffee, supplements, etc.):

  • We generally do not accept returns on opened items
  • Unopened items may be eligible for return depending on condition
  • Apparel or merchandise may be eligible for exchange in certain cases

All return requests must be approved before sending items back.

Cancellations

Orders can only be canceled before they are processed or shipped.

Once an order is fulfilled, it cannot be canceled.

Subscription Products (If Applicable)

If we offer subscription-based products:

  • You can pause, modify, or cancel at any time
  • Billing occurs automatically based on your selected schedule
  • Changes must be made before the next billing cycle

Customer Support

For any questions or concerns, reach out to us:

Email: dmvsports_gamer@outlook.com
Response Time: 24–48 hours (business days)

Final Note

We are committed to delivering high-quality products and a reliable experience every time you shop with us.

Because at Day One Fuel Co., every order is part of your daily fuel.